FAQ

Things to Know

• Check-in: 4 PM, Check-out: 10 AM, late check-out subject to availability

• Smoking/ vaping not allowed

• Pets not allowed

• No parties or events, quiet hours begin at 10 PM

• Self check-in with smart lock

What's included with "All Inclusive"?

"All Inclusive" means enjoying our home's best features without extra fees. This includes complimentary pool and jacuzzi heating (up to 88 degrees, just ask to turn on), access to movies and games in the game room/theater, and all Windsor Hills amenities at no additional charge. Meals and drinks aren't covered, but we've got everything else set for your convenience.

Will I be charged extra for any amenities?

No extra charges here! We aim for a hassle-free experience, with a guest limit of 14 for comfort. If you want to heat the pool, just ask in advance! Want the pool warmer than 88°? It's just $50 a day. Remember, any special requests should be made 5 days prior to arrival.

What is the address for the main gate?

Use 2600 N. Old Lake Wilson Rd, Kissimmee, FL 34747 for GPS. The back gate is only for homeowners.

Uber/Lyft/Taxi drivers need a valid Windsor Hills address and a driver’s license. Pin dots are not valid addresses. Provide a message to the driver to ensure he is aware of the main gate address.

Can I park on the street?

Street parking is not allowed. Our driveway fits three cars comfortably. Two side by side, and the third parallel to the roadway.

Is there daily cleaning?

Pre-stay cleaning is standard for you to enter into a clean home, but we can arrange a spruce-up, mid-stay cleaning for a fee during longer stays. Just let us know.

Can we heat the pool?

Yes, just give us a 48-hour heads-up for complimentary heating to 88 degrees.

Is a golf cart available?

Currently, we don't offer a golf cart, but community activities are just 1 mile away.

What comes with the house?

You'll find a fully stocked kitchen, comfortable linens, towels (including pool towels), basic starter items like soap and dishwasher detergent, and a variety of gaming equipment, such as Xbox & and Nintendo Switch charger base.

Can I ship packages to the house?

Direct shipments to the house are discouraged for security reasons. Consider using a delivery service once you've arrived for groceries or other needs.

Can we play music outside?

A small Bluetooth speaker is fine for ambient music outdoors, but please keep the volume low after 10 PM to respect our neighbors and in adherence to the noise ordinance.

Are pets allowed?

We're unable to accommodate pets at this time.